What international organization or website has the information on this topic?
I’m looking for reports, statistics and analyses of incidents and accidents (other than those involving aircraft) that occurred at work locations of an airline, airport, or handling agent involving passenger handling service departments with customer service facilitating passengers and baggage, i.e., ticketing and reservations, check-in counters, immigration control, duty free shops or other concessionaires, boarding gates, jetways or aircraft steps, shuttle bus for boarding or arriving, aircraft parking bays, baggage claim areas, baggage conveyor belts, and other such locations.
ICAO, IATA and ACI have the stats but they're all aircraft related only.