I understand that airlines may classify certain passengers as "must-ride" and, at least as a matter of policy, bump regular passengers in order to accommodate "must-ride" passengers. I also understand that it is common for airlines to classify crews riding deadhead as "must-ride" based upon whether or not they are urgently needed at their destination.

I was recently informed that federal regulations actually compel airlines to do everything they can to ensure that crew members successfully make it to their destination in order to crew a scheduled flight, but I was not given the specific regulation that applies.

Is there a DOT or FAA regulation that requires airlines to bump standard passengers in order to transport "must-fly" crew members? Is "must-fly" status just a matter of airline policy, or is it some FAA- or DOT-defined status that airlines make use of?

If not, is there a more general regulation that compels airlines to avoid cascading cancellations at all costs wherever possible?

  • $\begingroup$ Crew members not in time at their departure airport can be replaced anyway. $\endgroup$
    – mins
    Apr 12, 2017 at 23:15

2 Answers 2


The Department of Transportation has A Consumer Guide to Air Travel that discusses passenger rights regarding delayed and cancelled flights. Some key points:

Airlines don't guarantee their schedules, and you should realize this when planning your trip.

Overbooking is not illegal, and most airlines overbook their scheduled flights to a certain extent in order to compensate for "no-shows."

Airlines set their own "boarding priorities" -- the order in which they will bump different categories of passengers in an oversale situation.

DOT requires each airline to give all passengers who are bumped involuntarily a written statement describing their rights and explaining how the carrier decides who gets on an oversold flight and who doesn't.

There airline is required to provide various sorts of compensation if they bump you involuntarily and can't get you there within 1 hour of the original flight. This depends on how late you will arrive and what kind of ticket you have.

There is no rule that says airline employees must fly instead of customers, but each airline has their own Contract of Carriage that describes their rules. You can read United's here as an example. Rule 25 describes the process for denied boarding:

If there are not enough volunteers, other Passengers may be denied boarding involuntarily in accordance with UA’s boarding priority:

The priority of all other confirmed passengers may be determined based on a passenger’s fare class, itinerary, status of frequent flyer program membership, and the time in which the passenger presents him/herself for check-in without advanced seat assignment.

Of course IANAL but the way I read it, they "may" use any of those methods but they are free to deny boarding as they wish. Nothing stops them from choosing to bump customers before employees. Delaying or canceling a later flight because they bumped the employees would be more expensive than paying a few customers to be bumped involuntarily. But bumping employees may be less expensive than a PR fiasco.

There is also a program called Essential Air Service, where the DOT subsidizes airline service to smaller markets. Airlines bid to provide this service under certain conditions. Although I wouldn't say they are "compelled" to provide that service, if they don't meet the conditions, which could include not completing enough of the scheduled flights, they may not receive the subsidy.


The only information I could find that resembles a regulation is 8000.75, but this order specifically applies to safety inspectors, not to flight crews.

Beyond that, there IS law regarding denied boarding at 14 CFR 250.2a, which states (emphasis added)...

...every carrier shall ensure that the smallest practicable number of persons holding confirmed reserved space on that flight are denied boarding involuntarily."


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